Shipping & delivery

  • Standard delivery costs €7 or FREE on orders over €50

  • Standard shipping delivers in 5-7 days in Europe, and up to 14 business days for Rest of World. If you have questions about the status of your order, our live chat is available 10am - 5pm Central European Time Monday-Friday, or message us orders@whind.com. We are sorry that we are currently unable to ship to Russia - we are working on delivering to this location as soon as possible.

  • Business Days: Monday - Friday, excluding national public holidays. Orders received by 11am Central European Time on business days will be shipped the same day. Orders made after 11am Central European Time will ship the following business day. Orders placed over the weekend will be processed on the next business day.

Refunds, returns & exchanges

  • We hope that you fall in love with your whind products - but, in case you're not convinced and you'd like to return your product, we would be happy to refund you or exchange for another item. Please email our team orders@whind.com with your name, order number, and reason for return within 30 days of your order being placed.

  • If your item is damaged, please include a photograph of the damage in your email. The product will need to be returned to the warehouse for quality assurance purposes. We will provide a returns label and request that items are shipped back to our warehouse unopened where possible for hygiene purposes.

  • All returns will be processed and refunded in a maximum of 8 working days following receipt of the product at our warehouse.


  • Email us hello@whind.com to make any changes or updates to your account details.

  • While registering for an account you can choose to opt in to receive marketing emails from us. You may unsubscribe at any time by emailing us hello@whind.com.

Product queries

  • Ourika Sun product information: As a natural, non-DHA bronzing water, Ourika Sun drops can appear closer in hue to olive than brown in the bottle. Designed to give all skin tones a natural, warmer sunkissed glow upon application, both instantly and over time, the Ourika Sun glow is always natural and never overdone. As the unique formula is infused with natural bronzing and tinting agents, the colour of the formula also naturally varies upon application to skin, from brown through to olive undertones.

  • Our team will be happy to answer product related questions via email at hello@whind.com, or via DM on instagram @whind.


  • whind has international sites available - please choose your country on our product pages for accurate information for your shipping country.

  • We are also available in multiple currencies - please indicate via the drop down menu at the bottom of each page if you wish to purchase in a different currency.

Contact us

  • If you have any questions, our live chat is available Monday-Friday from 10am-5pm Central European Time.

  • Outside of these times, please email us hello@whind.com and a member of our team will be back to you as quickly as possible.

  • Otherwise, we are available on instagram @whind, or you can write to us at 81, Fulham Road, London SW3 6RD.



Free delivery on all orders over €50


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